This Privacy Policy explains what personal data ezeph collects from players, how it is used and stored, who it may be shared with, and what rights you have over your data under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). Please read this document carefully before using the ezeph platform.
The full policy text follows in the sections below. These cards summarize the principles that guide how ezeph handles your personal information every day.
Every piece of personal and financial data you transmit to ezeph — during login, registration, deposit, or withdrawal — is encrypted via 256-bit SSL. Your credentials and payment details are never transmitted in plain text over the network.
ezeph applies a data minimization principle — we collect only the personal data required to operate the platform, fulfill PAGCOR compliance obligations, process payments, and deliver customer support. We do not collect data speculatively or for purposes unrelated to the ezeph service.
ezeph does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data is shared with third parties only where necessary to operate the platform — such as payment processors and game providers — and only under strict confidentiality obligations.
ezeph's data handling practices comply fully with Republic Act No. 10173 (the Data Privacy Act of 2012) and its implementing rules. A Data Protection Officer (DPO) is appointed, a Privacy Management Program is in place, and player data subject requests are processed within legally mandated timeframes.
This policy clearly explains every purpose for which ezeph collects personal data, the legal basis for each processing activity, and how long data is retained. There are no hidden data uses. If ezeph ever needs to process your data for a new purpose, we will update this policy and notify you before doing so.
Under the Data Privacy Act, you have real, enforceable rights over your personal data — including the right to access, correct, delete, and object to processing. ezeph has a dedicated process for handling data subject requests, and we respond within the timelines required by Philippine law.
The Philippine Data Privacy Act grants every data subject — including every ezeph player — a defined set of rights over their personal information. Here is what each right means in practice.
You have the right to know what personal data ezeph collects about you, why it is collected, and how it is processed — before or at the time of collection. This policy fulfills that right.
You may request a copy of all personal data ezeph holds about you at any time. Submit a written request to our Data Protection Officer and we will respond within 15 business days.
If any personal data ezeph holds about you is inaccurate or incomplete, you have the right to request correction. Most personal details can be updated directly in your account profile.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal and regulatory retention obligations that ezeph must comply with.
You may object to the processing of your personal data for direct marketing or profiling purposes. Where processing is based on legitimate interests, you may object where your rights and interests override those interests.
If you believe ezeph has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines, the authority that administers the Data Privacy Act.
This Privacy Policy ("Policy") is issued by ezeph ("ezeph," "we," "us," or "our"), the operator of the online gaming platform accessible at ezeph.club and all associated subdomains and mobile interfaces. This Policy describes how ezeph collects, uses, discloses, stores, and protects personal information relating to individuals who access or use the ezeph platform ("you," "your," or "Player").
This Policy is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC). It supplements, and should be read together with, the ezeph Terms & Conditions.
By creating an account on ezeph, using the platform in any capacity, or submitting personal data through any channel associated with ezeph, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the ezeph platform.
Scope: This Policy applies to all personal data collected through the ezeph website, mobile interface, customer support channels, and any other means by which you interact with the ezeph platform. It applies to registered players and to individuals who visit the site without registering an account.
For the purposes of the Philippine Data Privacy Act, ezeph is the personal information controller in respect of all player data collected and processed through the ezeph platform. ezeph has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act and this Policy.
For data subject requests, privacy concerns, or inquiries relating to this Policy, you may contact the ezeph Data Protection Officer at [email protected] with the subject line "Data Privacy Request — DPO." Correspondence should include your full name, registered email address, and a clear description of your request.
When you create an ezeph account, we collect the information you provide in the registration form, including:
As required by PAGCOR licensing conditions and the Anti-Money Laundering Act (AMLA), ezeph collects identity verification documentation prior to enabling withdrawal functionality. This includes:
We collect data relating to your deposits, withdrawals, and in-platform financial activity. This includes payment method identifiers (GCash account references, bank account numbers, e-wallet identifiers), transaction amounts, timestamps, and transaction reference numbers. ezeph does not store full payment card numbers or complete bank account details in its own systems.
We collect records of your gaming activity on the ezeph platform, including games played, bet amounts, game outcomes, session durations, and responsible gaming tool usage. This data is required for PAGCOR compliance reporting, dispute resolution, and the provision of responsible gaming services.
We automatically collect certain technical data when you access the ezeph platform, including your IP address, device type and operating system, browser type and version, session identifiers, and general geolocation data derived from your IP address. This data is used for security monitoring, fraud detection, and platform performance optimization.
When you contact ezeph customer support via Live Chat or email, we collect the content of your communications and any documentation you provide. Support interactions are logged for quality assurance, dispute resolution, and training purposes.
Special Category Data: ezeph does not intentionally collect sensitive personal information as defined under the Data Privacy Act (such as health information, religious beliefs, or political affiliations) except where strictly required for responsible gaming assessments or where you voluntarily disclose such information in the course of a support interaction.
ezeph uses the personal data it collects for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and authentication | Registration data, technical data |
| Identity verification and KYC compliance | KYC data, registration data |
| Processing deposits, withdrawals, and transactions | Financial data, registration data |
| Providing gaming services and game history | Gaming activity data, registration data |
| PAGCOR regulatory reporting and compliance | All categories as required |
| Anti-money laundering (AMLA) monitoring | Financial data, KYC data, gaming data |
| Fraud detection and account security | Technical data, financial data, registration data |
| Customer support and dispute resolution | Support data, gaming data, financial data |
| Responsible gaming monitoring and interventions | Gaming activity data, registration data |
| Service communications (account notices, policy updates) | Registration data (email, mobile) |
| Platform analytics and performance improvement | Technical data, gaming activity data (aggregated) |
| Direct marketing (with consent where required) | Registration data, gaming activity data |
Under the Philippine Data Privacy Act, all processing of personal data must be founded on a lawful criterion. The following legal bases apply to ezeph's processing activities:
Cookies are small text files stored on your device when you visit the ezeph platform. They allow ezeph to recognize your browser, maintain your session, remember preferences, and collect usage data. ezeph uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
You may control cookie settings through your browser preferences. Note that disabling strictly necessary cookies will prevent you from logging in to or using the ezeph platform. For all other cookie categories, you may adjust your preferences without affecting your ability to use the core platform.
ezeph shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processing providers (GCash, PayMaya, and banking partners), game software providers, KYC and identity verification services, fraud detection technology providers, and cloud infrastructure providers. All service providers are bound by confidentiality obligations and may only use your data for the specific purpose for which it was disclosed.
ezeph will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue, or other government authorities where required to do so by applicable law, regulatory obligation, court order, or valid legal process. ezeph will, where legally permissible, notify affected players of such disclosures.
ezeph does not sell, rent, exchange, or otherwise commercially transfer your personal data to any third party for marketing purposes. Data disclosed to third parties is limited to what is strictly necessary for the operational or legal purpose for which it is shared.
In the event of a merger, acquisition, sale of assets, or transfer of business operations involving ezeph, personal data held by ezeph may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Policy will be preserved.
ezeph retains personal data for no longer than is necessary for the purposes for which it was collected, subject to overriding legal, regulatory, and dispute resolution requirements. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized. Anonymized, aggregated data may be retained indefinitely for analytics and reporting purposes.
ezeph implements a comprehensive set of technical and organizational security measures to protect personal data against unauthorized access, loss, destruction, alteration, or disclosure. These measures include:
Data Breach Notification: In the event of a personal data breach that is likely to give rise to a real risk of serious harm to affected individuals, ezeph will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, as required by the Data Privacy Act and NPC Circular 16-03.
You may exercise your rights under the Data Privacy Act at any time by submitting a request to the ezeph Data Protection Officer at [email protected] with the subject line "Data Privacy Request." Your request should include your full name, registered email address, and a clear description of the right you wish to exercise.
ezeph will acknowledge receipt of your request within five (5) business days and will complete the request, or provide a substantive response explaining why the request cannot be fulfilled, within fifteen (15) business days. This timeline may be extended by a further fifteen (15) business days where the complexity of the request warrants it, with notification to you.
Requests to exercise data subject rights are free of charge for the first request in any twelve-month period. For subsequent requests within the same period that are manifestly unfounded or excessive, ezeph may charge a reasonable administrative fee or decline to act on the request, with written explanation.
Where a data subject request cannot be granted in whole or in part — for example, where retention of data is legally required — ezeph will clearly explain the legal basis for declining the request and advise you of your right to lodge a complaint with the National Privacy Commission.
The ezeph platform is strictly restricted to individuals aged 21 years and above under PAGCOR regulations and applicable Philippine law. ezeph does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process.
If ezeph determines that personal data has been collected from an individual under the age of 21, the associated account will be immediately closed, all data collected will be securely deleted to the extent legally permissible, and the matter will be reported to PAGCOR as required under our licensing obligations. If you are a parent or guardian and believe your child has registered on the ezeph platform, please contact us immediately at [email protected].
In the course of providing the ezeph service, personal data may be processed by service providers whose infrastructure is located outside the Philippines — including cloud servers, game provider platforms, and fraud detection systems. Where such cross-border data transfers occur, ezeph ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act and NPC guidelines on cross-border data flows.
These safeguards include contractual obligations imposed on receiving parties — such as standard data protection clauses — that require equivalent levels of data protection to those applied within the Philippines. ezeph does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without the implementation of appropriate contractual safeguards.
ezeph reserves the right to update, amend, or revise this Privacy Policy at any time. The effective date of the current version is displayed at the top of this page. Where changes are material — such as changes to the categories of data collected, the purposes for which it is used, or the third parties with whom it is shared — ezeph will provide reasonable advance notice by posting a notice on the platform or sending an email to your registered address.
Your continued use of the ezeph platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must discontinue use of the platform and may request account closure in accordance with the ezeph Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the ezeph Data Protection Officer through the following channels:
For formal complaints regarding the processing of your personal data by ezeph that have not been resolved through our internal process, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, the government body responsible for administering the Data Privacy Act.
NPC Complaint Process: Complaints to the National Privacy Commission (NPC) may be submitted via the NPC's official channels. Information on the NPC's complaint procedures is available through official Philippine government resources. ezeph encourages players to attempt resolution through our internal DPO process first, as this is typically the fastest route to resolution.
Now that you understand how ezeph handles your personal data — transparently, securely, and in full compliance with Philippine law — you can focus on what matters: enjoying 800+ PAGCOR-certified games, fast GCash withdrawals, and 24/7 Filipino support. Players must be 21 years or older.
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